Gift messages let your customers add a personalised note to their gift. You can control the default message, character limits, font styles, and From/To fields.

Settings

Go to the Gift Message Settings tab in Gift-On. Here's what you can configure:

Gift Message Configuration

Setting Description Default Plan
Default Template Pre-filled message customers see when opening the modal "Wishing you a wonderful day!" Free
Allow Custom Messages Let customers write their own message instead of using the template On Free
Character Limit Max characters for the gift message (1–1,000) 250 Free
From/To Fields Optional sender and recipient name fields On Free

Voice Message Settings

Setting Description Default Plan
Enable Voice Messages Allow customers to record a short voice note alongside their gift message Off Pro
Max Duration (seconds) Maximum recording length in seconds (5–30) 30 Pro
Retention (days) How long voice messages are kept before automatic deletion (1-30days) 30 Pro

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📸 Gift Message Settings tab showing all configuration options

How Customers Use It

  1. Customer clicks the gift wrap button on a product or in the cart.
  2. The modal opens with the default message pre-filled (if set).
  3. Customer can edit the message (if custom messages are enabled), fill in From/To, and optionally record a voice note.
  4. The message is stored as a line item property on the gift wrap item and is visible in the Shopify order details.

https://youtu.be/WGoe4ac2ycc

🎬 Customer adding a gift message with From/To fields (30 sec)

Tip: Keep your default template short and universal — something like "Wishing you a wonderful day!" works for most occasions. Customers can always personalise it.

Next up: Voice Notes & QR Codes — Let customers record audio messages with scannable QR code playback.