Gift wrap button not showing on the product page
Check:
- Have you enabled the Gift-On app embed in your theme? Go to Online Store → Themes → Edit Theme → App embeds → toggle Gift-On on. You can verify the embed status on the Gift-On dashboard.
- Is the product excluded? Check Product Gifting → Product Exclusions.
- Is the product page surface enabled? Check Product Gifting → Storefront Settings → Product detail page toggle.
Gift wrap button not showing in the cart or cart drawer
Check:
- Are the cart page / cart drawer toggles enabled in Storefront Settings?
- If you use a custom or uncommon theme, Gift-On may not auto-detect your cart structure. Gift-On auto-detects Dawn and Horizon themes. For other themes, try adding custom CSS selectors in the theme editor under Advanced — Custom Theme settings (cart drawer selector, line item selector, and insert target).
Voice note recording not working
Check:
- Is voice messaging enabled in Gift Message Settings?
- The customer’s browser must support microphone access (Chrome, Firefox, Safari, Edge). Some older browsers may not support it.
- The customer needs to grant microphone permission when the browser prompts.
Gift wrap showing as a separate line item instead of nested
Check:
- Is bundle mode enabled? Go to Product Gifting → Bundle Mode and toggle it on. When enabled, gift wrap is grouped under the product in cart and checkout using Shopify's Cart Transform.